Delivery and Returns

Delivery

When you purchase items and go to checkout, the site will automatically calculate the combined weight and correct postal charge.

The options will be;

  • 1st Class signed for
  • Next Day Special Delivery

*Please ensure that your order is paid for by 11 pm to ensure that it is dispatched the same working day

Orders over £90 delivery free

Returns

You may wish to return items to us for a number of reasons. The reason for the return will determine the section of the policy that must be followed.

Prior to returning the item(s):
It is compulsory that you inform us that you intend to return an item and provide a reason for the return within 14 working days of receiving the item. Although it would be appreciated if you could inform us as soon as possible. We will then highlight the relevant terms of the returns policy.

When returning the item(s) the package must include all items intended for return; an inventory of the item(s) included; the reason(s) for the return and your contact details. This is to ensure that we are able to correctly process the return once it is received.

Reasons for return:

A fault by Sara Richards:
We will always endeavour to ensure that your order is correct and that it is received in a proper condition. However from time to time there may be a mistake made. If it is agreed that we have made a mistake then in such cases we will always do our utmost to correct the situation.

Missing item:
If an order is received incomplete by error then we will either offer to refund the missing item or have it dispatched to you with no extra postal charge.

Faulty item:
If an item is received faulty, then we will either offer to refund the faulty item or replace it. There will be no extra postal charge for the replacement item. If we request that you return the faulty item then we will refund your postal costs.

Incorrect item:
If we have sent you an incorrect item, then we will either offer to refund the missing item or replace it. There will be no extra postal charge for the replacement item. If we request that you return the incorrect item then we will refund your postal costs.

NO fault by Sara Richards
We understand that from time to time our customers may purchase an item in error, or decide that they no long want an item that they have purchased. If this is the case we are willing to accept the returned item in accordance to this policy.

Please ensure that you follow the ‘Prior to returning the item(s)’ section above. When we have received the returned item and are happy with its condition and confident that it has not been used prior to its return, we will then process your refund.

If you have a paypal account we will always aim to complete the refund via paypal.

No postal costs will be refunded.

 

Bespoke Bouquets & Made to order Wedding Arrangements

These items are specially made to your requirements, so unfortunately no returns will be accepted on these items.  We do offer a colour sample if you are unsure about your colour scheme, so please do email and we will be happy to send one out.

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